At Maelle Brand, we believe in full transparency with our customers. If you have any questions, concerns, or need assistance with your order, our customer support team is ready to help. Please find all of our contact and business information below.

Customer Support

Our customer support team is available to assist you with any questions related to orders, shipping, returns, refunds, or any other inquiries. We aim to respond to all messages within 1 to 2 business days.

Email

hello@luckyfours.com
For order inquiries, return requests, shipping questions, or general support, email is our primary and preferred contact method. Please include your order number in your message so we can assist you as quickly as possible.

Response Times

We understand how important it is to receive timely support. Our team strives to respond to all inquiries within the following timeframes:

• Email inquiries: within 1 to 2 business days
• Phone calls and voicemails: within 1 to 2 business days
• Return and refund requests: within 1 to 2 business days of submission

Please note that response times may be slightly longer during weekends, public holidays, or high-volume periods such as promotional sales and holiday seasons.

Returns and Refunds

To initiate a return or request a refund, please contact us at hello@luckyfours.com with your order number and reason for the return. All returns and refunds are processed in accordance with our Return and Refund Policy, which is available on our website. Please do not send any items back without first contacting us and receiving written authorization and a prepaid return shipping label.

General Inquiries

For any questions that are not related to a specific order, including questions about our products, shipping destinations, payment methods, or store policies, you are welcome to contact us at any time at hello@luckyfours.com